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Returns & Refunds Policy

Returns & Refunds Policy

Fields of Beauty is the beauty day spa of choice in North Sydney and wants you to be thrilled with your new beauty purchase or beauty spa treatment. If you are not satisfied with any of the beauty salon services you received from us, we are here to help.

 

Rescheduling of Hair, Beauty and Day Spa Treatments

We appreciate that sometimes things change.

To reschedule your confirmed spa booking at Fields of Beauty please provide our expert beauticians 24 hours prior to your appointment time.

We are always happy to assist you in rescheduling your appointment at a more suitable time, depending on availability. Fields of Beauty reserves the right to charge a rescheduling fee for all amended bookings at our day spa.

 

Cancellation Policy for Hair, Beauty and Day Spa Treatments

Appointments are reserved on an individual basis; therefore, we request that you be courteous and respectful and call us promptly if you are unable to attend an appointment. To best utilise appointment times for all clients we need at least 24 hours’ notice for all cancellations. Less than 24 hours’ notice will result in a charge of 50% of the service cost.

“No Shows” will be charged 100% of the service cost.

 

Gift vouchers

Gift Vouchers at Fields of Beauty make a wonderful surprise and a great way for a loved one to choose their own relaxing beauty spa treatment.

All gift vouchers are redeemable at Fields of Beauty by pre-booked treatment appointments only.

Gift vouchers must be redeemed by the expiry date unless other arrangements have been made in advance.

To redeem a gift voucher it must be presented at the time of appointment at Fields of Beauty.

Gift Vouchers cannot be used to purchase gift vouchers or exchanged for any other legal tender (cash, eftpos or credit card credit).

We regret that we cannot replace a lost or stolen gift voucher.

We cannot offer a refund for a gift voucher once a gift voucher has been issued however gift vouchers, however we do allow a gift voucher to be transferred to another person.

Any unused amount of a gift voucher after the expiry date of the voucher cannot be credited or refunded.

 

Beauty Products

Please choose your beauty product carefully.

Unfortunately Fields of Beauty cannot off you a refund or swap products for ‘change of mind’ or when a customer makes a wrong selection.

Customers may receive either a refund, exchange, or credit in accordance with Australian Consumer Law where goods are proven to be faulty.

Credit card refunds will be sent to the card-issuing bank within five (5) business days of receipt of the returned package.

Please contact the card-issuing bank with questions about when the credit will be posted to your account.